Explore our FAQs for quick answers to your most pressing questions
Halosaur duckbilled barracudina, goosefish gar pleco, chum salmon armoured catfish gudgeon sawfish whitefish orbicular batfish mummichog paradise fish!
Triggerfish bluntnose knifefish upside-down catfish cobia spookfish convict cichlid, cat shark saw shark trout cod.” Pacific hake false trevally queen parrotfish black prickleback moss. Pacific hake false trevally queen.
Our standard shipping is 2-3 weeks from the day you purchase. We have 2 weekly departures from the USA. In addition, we have Economy Shipping, which takes 4 to 5 weeks, offering much lower prices. Of course, we also provide Priority Shipping, with delivery in 7 to 10 days. All our services come with full control and insurance.
If a product is lost or damaged, our insurance will refund you the product price. If an item does not work, we contact the seller to find a suitable solution. Incidents of this nature are very rare. We can also facilitate returns to the seller for a refund. The benefits of working with iShip USA & Europe include guarantees and satisfaction.
Simply select the items you wish to purchase from the designated websites or provide us with the links. We’ll handle the rest, including purchasing, packing, and shipping to your desired destination.
We accept various payment methods, including cash, international credit cards, PayPal, Payoneer, bank wire transfers, and Amazon gift cards. Choose the option that suits you best.
Certain items such as batteries, liquids, cosmetics, chemicals, and medical products may require pre-approval and incur additional handling fees. Additionally, some branded or counterfeit items may not be eligible for import.
We strive to ensure customer satisfaction. If there are any issues with your order, such as damaged or incorrect items, please contact us immediately for assistance. We’ll work with you to resolve the issue and facilitate returns or refunds as necessary.
Prices on Alibaba vary based on quantity, with most suppliers having a Minimum Order Quantity (MOQ). Contact supplier for accurate quotation, pro-forma invoice, and delivery to our Guangzhou warehouse.
We require a down payment for the products to proceed with the purchase. Shipping and taxes are paid upon delivery. Payment for shipping and taxes is cash on delivery. However, payment for the items themselves is in advance. For example, you can pay to Amazon using your card or directly to us via Cash, OMT, or card.
Most US & EU stores offer a 30-day warranty window, allowing you to declare a problem within this period. iShip handles this process. Return fees are the responsibility of the customer and depend on the item’s weight. Some brands offer extended warranties beyond the initial 30 days, with varying conditions. Additionally, many stores offer the option to purchase extended yearly warranties. iShip also insures your items against damage during transit, with coverage ending upon delivery. It’s essential to check your products upon delivery and inform us immediately of any incidents.
Yes, we offer installation services for furniture if needed. Just let us know your requirements, and we’ll ensure your furniture is properly installed at your desired location.
We take care of all customs clearance procedures to ensure hassle-free delivery. Our team is well-versed in shipping and trading regulations to facilitate smooth customs processing.
Customs Clearance and tax receipts are made in iShip’s company name. In the case an official declaration and original customs receipts needed in the name of the client or a third party, this should be requested in advance. The consignee should have a registered Lebanese company with a CNSS valid quitus.
Yes, we prioritize the security of your payment information. We utilize encrypted payment gateways and adhere to strict data protection protocols to safeguard your financial details.
Yes, we provide additional services such as sourcing assistance, purchasing, and money transfer services. Feel free to inquire about any specific requirements you may have, and we’ll do our best to accommodate them.
Paintings are fragile and complicated to ship international, because they need super protective packing and are big, so it costs a lot.
The only way to ship them is by rolling into a tube, can your paintings be rolled or it will affect/ damage them?