Privacy Policy

Information we collect

• Identity & contact details: name, phone number, email and delivery address.
• Order details: product links, parcels, tracking numbers, weights and declared values.
• Payment information processed securely through our payment partners (we do not store full card numbers).
• Communications you send us via WhatsApp, email or the website.
• Technical data such as device, browser and basic usage analytics.

How we use your information

• To purchase, ship, clear customs and deliver your orders.
• To send you order updates and support replies via WhatsApp, SMS or email.
• To process payments and issue invoices and receipts.
• To improve our services, pricing and website experience.
• To comply with legal, customs and tax obligations.

Sharing your information

We share data only as needed to deliver our services — for example with shipping carriers (such as Aramex), customs authorities, warehouses and payment processors. We do not sell your personal data. We may disclose information where required by law.

Communications

We contact you mainly via WhatsApp, with SMS and email as backups, to keep you updated on your orders. You can ask us to adjust how we reach you at any time.

Data security

We use encrypted connections, access controls and trusted infrastructure to protect your data. No method of transmission is 100% secure, but we take reasonable measures to safeguard your information.

Data retention

We keep your information for as long as needed to provide our services and to meet legal, accounting and customs requirements.

Your rights

You may request access to, correction of, or deletion of your personal data, subject to legal and accounting retention requirements. Contact us using the details below.

Contact us

For any privacy question, reach us at info@iship.me or on WhatsApp at +961 71 311 544.